Troubleshooting
Find solutions to common issues.
Campaign Issues
Campaign Not Spending
- Check account balance
- Review targeting (too narrow?)
- Increase bid amounts
- Verify ad approval status
Low Performance
- Review audience targeting
- Check creative quality
- Analyze competition
- Adjust bidding strategy
Ads Not Approved
- Review platform policies
- Check image text ratio
- Remove prohibited content
- Fix landing page issues
Account Problems
Connection Issues
- Verify account permissions
- Re-authenticate connection
- Check account status
- Clear browser cache
Payment Problems
- Update payment method
- Check spending limits
- Verify billing information
- Contact support if needed
Platform-Specific Issues
Facebook Issues
- Pixel not tracking
- Audiences too small
- Ads stuck in learning
- Business Manager access
Google Ads Issues
- Keyword conflicts
- Low Quality Score
- Conversion tracking
- Account suspensions
Data & Reporting
Missing Metrics
- Wait 24-48 hours for data
- Check date ranges
- Verify tracking setup
- Review attribution windows
Discrepancies
- Understand platform differences
- Check time zones
- Review attribution models
- Verify tracking codes
Getting Help
Self-Service Resources
- Check Error Codes
- Review Best Practices
- Search documentation
Contact Support
- Email: vendors@boxncase.com
- Include error messages
- Provide account details
- Describe steps taken
Common Error Codes
- E001: Authentication failed - Re-connect account
- E002: Insufficient permissions - Check account access
- E003: Budget exceeded - Increase spending limit
- E004: Invalid targeting - Review audience settings
- E005: Creative rejected - Review ad policies